Retail
Data / AI
Banking & Insurance, The Strong Impact of Generative & Agentic AI
As technological disruption intensifies, this report explores how generative AI and agentic AI are redefining the financial services value chain — from product design to customer relationships, including operations, compliance, and risk management. It unpacks the transformation of banks toward intelligent, digital-first models, and the shift of insurers toward real-time hyper-personalization embedded into everyday experiences.
Through concrete use cases, technology roadmaps, and key insights, this report enables decision-makers to assess their AI maturity and prioritize their investments. It is a call to move beyond isolated experiments and toward the deployment of trustworthy, explainable, and scalable AI — as a driver of performance, agility, and long-term differentiation.
community.content.publishedatJune 10, 2025
This report is reserved for HUB Institute members.
In Brief (Key Takeaways)